Manager Referrals

EAP Manager Referrals can be a helpful way to make sure your employees are getting the support they need. When making referrals, there are two types to consider:

HR Manager Referral


If a referral is in lieu of punitive action, this referral process must take place with HR and remain a voluntary action on the employee’s part to accept EAP treatment as a means to help retain their employment.

  • Employers will work with the Employee to fill out the Manager Referral Form and email to [email protected].
  • Once this communication is completed, employees will be directed to
    set up their appointment via the EAP scheduling line - (309) 779-2273.
  • The only details that will be shared with the Employer is whether or not the Employee attends their initial session.
  • If they do not set up the appointment - we will notify you within a week of the referral, and your next steps will be at your employer’s discretion.
    Substance Use Manager Referral

    If a referral is made in relation to substance use, this referral process may require additional clinical support beyond EAP. Our EAP staff will give the
    client direct referral information to set up those appointments and can continue to support them with EAP therapy alongside treatment.

    In these instances, we follow the same steps as before (complete form, schedule, follow-up) with the difference that if a formal diagnostic evaluation is determined required by our EAP provider, it will be the Employee’s responsibility to set up this appointment and alert HR.

    Manager SUPPORT

    Emotional Support

    Sometimes managers might notice signs and symptoms that could guide them to make a recommendation to help the employee find support during a difficult time. In these instances, their compliance will not affect their employment, and you will not be informed of their attendance.

    If you think someone may be struggling, make sure that the employee has access to their EAP Employee Resources Site.

     

    Signs Somone May Need Support
    • Feelings of hopelessness
    • Feeling anxious, irritable, or depressed
    • Loss of interest, apathy
    • Poor self-care
    • Sleep issues (too much/little)
    • Fatigue
    • Social withdrawal
    • Mood changes (i.e. anxious, irritable, or depressed)
    • Trouble concentrating
    • Frequent sickness/illness
    • Using alcohol or drugs to cope
    Two women sitting by a lake talking and supporting each other, representing employee mental health resources and peer support.
    Two women sitting by a lake talking and supporting each other, representing employee mental health resources and peer support.